National

Support Centre

7 Day Support

At Container Deposit Systems, we prioritise the experience of our partners. Our unwavering commitment to their success is reflected in our responsive and comprehensive Service Support. Whether our partners require remote assistance for troubleshooting, personalised training sessions, or the expertise of a field technician, we stand ready to provide the support they need. Our partners’ seamless operation is our mission, and our Service Support team ensures that they have a trusted partner by their side every step of the way.

Meet the powerhouse behind Container Deposit Systems – a team where expertise meets excellence.

With a remarkable 50% of our workforce dedicated to service support, we boast unrivalled mechanical and technological problem-solving expertise. Committed to providing top-tier customer support, our in-house team ensures your needs are met from commissioning day to daily operations. We take pride in our relentless focus on excellence and deliver support 7 days a week.

Curious to know more?

Dive into our exceptional team – the driving force behind your seamless experience!

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Need urgent Technical or Mechanical Support?

Call Us – 08 8166 2829

Seven Day Support

Technical issues or emergencies can occur at any time. By providing support every day of the week, we ensure a rapid response to issues, minimising downtime for partners.

Secure Remote Access

Our National Operations Centre uses the latest technology to provide secure remote access to all CDS equipment, meaning they can be quickly supported to resolve faults or even upgraded via an offsite technician.

Preventive Maintenance

Regular preventive maintenance helps identify and address potential issues before they escalate into major problems. This proactive approach enhances the overall reliability of CDS technology, reducing unexpected breakdowns.

Field Service

We offer nationwide field service support across Australia through our in-house trained technicians. Quick response times, in-depth knowledge, and personalised service ensure your CDS technology operates optimally, minimising downtime and maximising efficiency.

Auditing

CDS’s audit team offers diverse support such as measuring transaction count and classification to assess technology efficiency, monitoring user behaviour for issues like recycling trafficking and fraud and delivering written reports upon request while ensuring strict privacy. Audits are available upon random selection or by reaching out to CDS Service Support, assisting Depot Managers in enhancing productivity and efficiency.

Training

As part of our commitment to providing unparalleled support, we proudly offer complimentary training sessions for Depot Managers and Staff.

In less than an hour, you can master the optimal use of our machinery from the comfort of your home. We understand the importance of quick issue resolution, and our training equips you with the skills needed to navigate potential challenges effortlessly.

In a hurry?

Our online maintenance and troubleshooting videos can help you solve the most common questions when operating any of our CDS machines.

Watch now

Need Service Support? Call 08 8166 2829